Warranty Policy

1. Coverage period

Eligible SuperBox devices purchased directly from mysuperboxtvbox.com include a one-year limited retailer warranty beginning on the delivery date shown by the carrier. Warranty service is available only to the original purchaser and requires proof of purchase from this store.

2. What is covered

The warranty covers verified defects in materials or workmanship that arise during normal consumer use within the warranty period. We may require reasonable troubleshooting, photos, video, serial-number information or inspection before approving service.

3. What is not covered

• Accidental or liquid damage, misuse, neglect, power damage, improper storage or unauthorized commercial use.
• Unauthorized modification, rooting, tampering, repair or installation of incompatible firmware.
• Normal cosmetic wear, batteries or accessories consumed through ordinary use unless defective at delivery.
• Internet, router, television, HDMI, electrical or other equipment not supplied with the product.
• Availability, performance or changes involving third-party apps, channels, content, subscriptions, networks or services.
• Products purchased from another retailer or products with altered or unreadable identifying information.

4. How to request warranty support

1. Contact us with the order number, exact model and a detailed description of the problem.
2. Include photos or a short video when relevant.
3. Complete the reasonable troubleshooting steps provided by support.
4. If a return is authorized, follow the issued packing and shipping instructions.

Do not send a device without authorization. The return location may differ from the business contact address.

5. Available remedies

For a confirmed covered defect, we may repair the product, replace it with the same or a reasonably equivalent product, or provide another remedy required by applicable law. Replacement products or parts may be new or professionally serviced where lawful. The original warranty period continues unless applicable law requires a longer period.

6. Data and settings

Warranty service may require resetting or replacing the device. Back up information you are legally entitled to retain and remove personal accounts before returning a product where possible. We are not responsible for third-party account access or data that should have been removed, except where liability cannot legally be limited.

7. Consumer rights

This limited warranty is in addition to rights that cannot be waived under applicable consumer law. Nothing in this policy excludes a mandatory legal remedy.