Answers before and after your order
Learn about S7 model differences, shipping, returns, warranty, setup and retailer support.
Choosing a SuperBox S7
What is the difference between S7 Ultra, S7 Max and S7 Pro?
All three models use Android 12, 4GB memory, WiFi 6 and Gigabit Ethernet. S7 Ultra has 128GB storage and the premium remote, S7 Max has 64GB storage and offers the strongest overall balance, while S7 Pro has 32GB storage at the lowest price.
Which model do you recommend?
S7 Max is our general recommendation for most households. Choose S7 Ultra when maximum storage and the premium remote matter most, or S7 Pro when price is the priority.
Are the products genuine?
We sell genuine SuperBox hardware through an authorized U.S. retail channel. This store is an independent authorized retailer and is not presented as the manufacturer’s official website.
Shipping and orders
Is U.S. shipping free?
Yes. The three current S7 products include free standard shipping within the United States.
How long does delivery take?
Estimated delivery is 1–5 days in the United States. Actual timing may vary by destination, carrier conditions, holidays and order processing.
How can I track my order?
Tracking information will be provided after your order ships. Keep your order number and checkout email available when contacting support.
Which payment methods can I use?
Available secure payment methods are displayed at checkout. Payment options may change as the store’s payment services are configured.
Returns and warranty
What is the return period?
Eligible products may be returned within 30 days, subject to the published return policy and product condition requirements.
How long is the warranty?
The current S7 products include a one-year retailer warranty. Coverage and exclusions are subject to the published warranty terms.
What should I do if my order arrives damaged?
Photograph the shipping box, product packaging and item, then contact us promptly with your order number and a description of the issue.
Setup and compatibility
What do I need to set up the box?
You need a compatible TV or display with an HDMI input, a power outlet and an internet connection. Wired Ethernet is optional.
Can I use WiFi or Ethernet?
Yes. S7 models support dual-band WiFi 6 and 1000Mbps Ethernet, allowing either wireless or wired connectivity.
Does every app or feature work in every region?
No. App availability, software functions, playback quality and compatible content can depend on region, installed software, network, display and source content.
Where can I get help?
Start with our Support page for setup and troubleshooting steps. If the issue remains, use the Contact page and include your model, order number and a clear description.