Shipping Policy

1. Shipping destinations and costs

We offer free standard shipping to eligible addresses in the United States and eligible international destinations available at checkout. Delivery eligibility is determined by the destination, carrier service, and applicable shipping restrictions. If we cannot fulfill an accepted order, we will contact you and issue a full refund for the unshipped order.

Alaska, Hawaii, U.S. territories, P.O. boxes, and APO/FPO addresses: Standard delivery to these locations is not guaranteed. Please contact us before ordering so we can confirm whether your address can be served and whether any special conditions apply. We do not promise service to these locations without prior confirmation.

2. Processing and delivery time

United States: estimated 1–5 business days in transit after dispatch. International: estimated 3–7 business days in transit after dispatch.

These estimates exclude order processing time. Processing begins after payment and address verification and may take additional business days, depending on inventory and order checks. Business days exclude weekends and public holidays. Delivery times are estimates, not guaranteed dates.

Severe weather, customs clearance, carrier disruptions, remote addresses, or peak periods may extend delivery time.

3. Customs duties and import taxes

For international orders, free shipping covers the standard carrier delivery charge only. Any import duties, VAT/GST, customs clearance fees, or taxes imposed by the destination country are the recipient’s responsibility, unless checkout explicitly states that they are included. These charges are set by local authorities and are not controlled by our store.

4. Order tracking and address changes

When your order is dispatched, we will email the tracking information, where available. Carrier updates may take time to appear. Please check your shipping address carefully at checkout and contact us immediately if you need a correction. Changes cannot be guaranteed once the order has been processed or shipped.

5. Delivery issues

If a package arrives damaged, is missing items, or contains an incorrect product, please contact us promptly with your order number, photographs, and a short description. Keep the packaging until we have reviewed the issue.

If tracking shows “delivered” but you have not received the parcel, check the delivery location and contact the carrier first; then contact us so we can help review the shipment. For cancellation requests after dispatch, our Returns & Refunds Policy applies.