Returns & Refunds

1. Return window

You may request an eligible return within 30 days after the order is delivered. A request sent after this period may be declined unless applicable law requires otherwise.

2. Return eligibility

To be eligible, the product must be returned in its original condition, with the device, remote, power accessories, manuals, promotional items and original packaging included. The product must not show damage caused by misuse, accident, unauthorized modification or improper installation.

Proof of purchase from this store is required. Purchases made from another retailer must be returned to that seller under its own policy.

3. How to request a return

1. Contact us by email or WhatsApp before shipping anything.
2. Provide the order number, model, reason for the request and relevant photos or video.
3. Wait for return authorization and the correct return address.
4. Pack the complete product securely and follow the provided instructions.

Items sent without prior authorization or to an address not provided by our support team may be delayed or refused. Do not send a return to a corporate, payment or website contact address.

4. Damaged, defective or incorrect items

If the order arrives damaged, incomplete, defective or incorrect, contact us promptly. Keep the shipping carton and all packaging. We may request photos, video or reasonable troubleshooting before approving the appropriate remedy. When the issue is confirmed as our fulfillment error or a covered defect, we will provide instructions consistent with applicable law.

5. Inspection and refunds

Returned items are inspected after receipt. If approved, the refund will be issued to the original payment method. Original bank or card processing times are outside our control, so the credit may not appear immediately after we submit it. Shipping charges, if any were paid, are refundable only when required by law or when we confirm an incorrect, damaged or defective shipment.

6. Exchanges

When an exchange is approved, availability depends on current stock. We may provide a replacement or another remedy allowed by the applicable warranty and consumer law.

7. Order cancellations

Contact us as soon as possible to request a cancellation. We will try to stop fulfillment, but cancellation is not guaranteed once processing or shipment has begun. If the order has shipped, request a return after delivery.

8. Items that cannot be returned

Items may be ineligible if they are missing essential components, show unauthorized modification, contain damage caused after delivery or were not purchased from this store. This restriction does not reduce rights that cannot be waived under applicable law.